Completely oblivious to customers need.

Old Mutual needs to do some research on their customer base. Some of your customers took out policies 40 years ago, off course they did not have cellphones back then! Telling them how convenient your digital services are is completely Tone Deaf. We have been unable to get hold of anyone who can help. Your call center is a complete waste of time. Calls go through but after being put on hold for almost an hour, the call drops. Well done Old Mutual.