Complaints team fails to resolve my complaint !!!

An update on my previous review on Old Mutual ….so I got a call and was told that they had system issues hence the delay. I was promised a follow up call on Friday the 15th however I did not receive any update. I put in a request on the 14th of October, I was promised regular updates none of it happened, I was promised that my query will be resolved within 30 days today is the 17th still nothing from Old Mutual. The complaints team failed to resolve my complaint, all they do is apologise but no resolution…..promotes to call me and then no call , feels like the apologies are used as a pacifier to keep me off ! I certainly do not want to be an Old Mutual customer I am extremely disappointed and dissatisfied. It’s a shame!!!!