complaints

I am writing this with so much disappointment and dissatisfaction i have and the utter most nonsensical service I and my mom received at wolmaransstad Old mutual . My mom has been a policy holder for 1 year at old mutual. only in december she noticed that she is not one of the insured lives on the policy (meaning she is not covered) and then she goes there to ask why is that and a guy called Thabo Adam’s tells her that automatically you are insured if you are the premium payer.which we all know is a lie. numbers two she missed a premium in December then she goes there in the branch to try and pay the arrears to keep the policy in order and the same Thabo tell her that there is no need for that its ohk even if you miss a payment it will not cause and damage on the policy. we know its not true.today i went there with my mom to try and get to the bottom of this and i am immediately met with attitude from the door as soon as they saw my mom from Both Thabo Adam’s and Palesa Webb. The reason i went there today was to get clarification on being automatically covered and the missing payment and to try reducing the cover because for grant person to be paying R900 on a 10000 cover is absurd and ridiculous. and palesa to tell us that we must not come with nonsense because Thabo has been a consultant for 20 years is rude and unprofessional. They even refused to give us a cancellation letter because we are moving a policy to an institution that respects their clients and not rip them off because they are old and not understand contracts. what if my mom did not have us her kids to check such things because it’s a *******. All i wanted from there today is for them to take accountability and waver her waiting period if we add her on the policy that’s all but failed us. Can we get a cancellation letter from Old mutual please so that we can go where we are respected