IS
Ishara S
1 reviews | Active since Jul 2016
18 Nov 2019, 14:14
Complaint - Unhappy Customer, No Call 2 Weeks
I called Old Mutual on 4 Nov and held on for over 15 minutes, I then sent an email to ***. I then received an email back only on the 12 Nov acknowledging my email asking for more information. I then supp**** the required information and to date no one has contacted me. Today I as I am writing this I am again holding on for the call centre for now 7 min and 26 sec. I have now dropped the call.
Please call me back so I can cancel my policy with you
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Old Mutual's replyOfficial
18 Nov 2019, 14:40Dear Mrs Soobramoney
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards,
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards,
Brent Sellidon
Old Mutual Complaints Management
Old Mutual's reply18 Nov 2019, 14:40
Official
Dear Mrs Soobramoney
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards,
Brent Sellidon
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards,
Brent Sellidon
Old Mutual Complaints Management