Complaint Title: Old Mutual Refuses to Pay My Late Mother’s Life Insurance Claim

My mother had a life insurance policy with Old Mutual for many years. The premiums were debited every single month without fail. After she passed away, we went to Old Mutual to claim the policy, only to be told that she “did not have any insurance” with them.

We provided proof of the policy, and then Old Mutual demanded a medical report from a specific doctor they named. We had to search online for this doctor because we had never heard of them. When we finally contacted the doctor, she told us she did not know my mother and had no medical information about her.

We went back to Old Mutual to inform them of this, and they then asked us to submit any medical report from any doctor. We comp**** and submitted reports from our family doctor. Old Mutual then claimed that, according to the report, my mother had “uncontrollable high blood pressure” and refused to pay the policy.

This is completely unfair. My mother paid her policy faithfully for years. When she took the policy, no medical examination or doctor was sent to check her health. Yet now, after her death, Old Mutual is using her medical history as an excuse not to pay.

After reporting this on HelloPeter, I was contacted by a senior person at Old Mutual, but they also told me they will not pay. I will not rest until this money is paid, because when Old Mutual was debiting the premiums, my mother’s health condition was not a problem.

Old Mutual is acting like a ****. I urge everyone who has a policy with them to think carefully, because should you die, they might not pay and your children will suffer as mine have.