Complaint regarding unauthorized policy opening and poor customer service

I am writing to express my disappointment and frustration with the service I received from one of your consultants, which led to the unauthorized opening of a policy in December 2024. I had been in discussions with multiple consultants, but I never authorized the opening of this particular policy.

To my surprise, I discovered that a policy had been opened in my name without my knowledge or consent. I feel that I was misled and deceived by the consultant, which has eroded my trust in Old Mutual.

Furthermore, when I attempted to reactivate my current account, I was informed that it could not be reactivated. This has caused me significant inconvenience and distress.

Despite numerous conversations with various consultants, none have followed up or provided a satisfactory resolution. I am extremely dissatisfied with the level of service I have received from Old Mutual.I have names of all consultants and I only keep the names out of this complaints for the respect i have.

I request that you take immediate action to:

1. Cancel the unauthorized policy opened in December 2024. 2. Pay back all my money which was deducted for the 4 months 3. Provide a formal explanation for the actions taken by your consultant. I hope that you will take my complaint seriously and take prompt action to resolve this matter. If not, I will be forced to seek alternative insurance providers and share my disappointing experience with friends, family, and online review platforms.

My policy details are as follows:

- Reference number: *** - Id *** Please respond to this complaint within the next 7 days, indicating the actions you will take to resolve this matter.