Complaint Regarding Poor Service from Old Mutual

Dear Hello Peter,

I am writing to express my deep dissatisfaction with the service I have received from Old Mutual regarding my 2-pot withdrawal application. Even this 1 star rating they dont deserve

I app**** for the payout, which was supposed to be processed within 30 days. However, despite waiting patiently, the payout has not been made. After the 30-day period elapsed, I called to follow up on the status of my application and was informed that my case would be escalated to a team that I cannot directly communicate with. I was not provided with their contact details (email or telephone number), leaving me reliant on customer service agents to liaise on my behalf.

It has now been 12 days since the escalation, and I have yet to receive any update, explanation, or resolution. This lack of communication and accountability is unacceptable. I feel completely disregarded as a customer, and I am appalled by the poor service and the inefficiency of the escalation process.

I expect Old Mutual to take immediate action to resolve this matter and to improve their communication and service processes. A company of their stature should prioritize customer satisfaction, yet my experience has been nothing short of frustrating.

I request your assistance in ensuring this issue is addressed promptly, as it has caused me unnecessary stress and inconvenience.

Thank you for your platform in helping consumers hold service providers accountable.

Kind regards, Nomthandazo ***