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Rubashini N

1 reviews | Active since May 2021

30 Nov 2022, 07:56

Complaint re Claim

After spending weeks trying to sort out my query with Old Mutual, I have been given many conflicting responses, therefore I want to log a formal complaint regarding this issue.

I want a response within 24 hours before escalating this matter further.

contact me on ***

0
Replies (3)
Old Mutual
Old Mutual's reply30 Nov 2022, 07:59
Official
Good day Rubashini Naidoo

We received your review on the 30 November 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.

Regards
Bilqees Carelse
Old Mutual Complaints Management

Best regards,

RN
Rubashini N's update02 Dec 2022, 08:11
Reviewer Update
I am yet to receive feedback on this complaint?

I have tried to contact you on the telephone number provided but the number does not exist?

Contact me urgently
Old Mutual
Old Mutual's reply02 Dec 2022, 09:07
Official
Dear R Naidoo 

We have emailed you at ***

Policy ***       
Kindly note there is no claim payable on the above policy as it has stopped more than five years ago.
According to our records, there are no further policies on the life of the deceased.

Policy *** had the below transactions exercised; Part Surrender and Surrender in 2000 and 2012 
SURRENDER           - ***         FPSU    DR            57 168.78   IND    24/04/2012
PART SURRENDER  - ***         FPSU    DR             3 460.03   IND    03/03/2000
The above was paid to : 
MISS D MOKGOSI  
BANK: ABSA   BANK  
ACCOUNT NUMBER: ***    

Kind regards
Old Mutual Complaints Management

Best regards,