LM
Liezl M
1 reviews | Active since Aug 2021
24 Aug 2021, 13:03
COMPLAINT POLICY ***3
Good Day
I want someone of the head office and withdraw office contact me ASAP regarding my complaint. I have sent through my paper and all documents as requested on 3 June 2021 for the cancel of policy and full withdraw of my funds (Policy Number ***3), still no money received this is not service at all. The law has changed on March 2021 saying you can withdraw 15000 and less so what is your problem then, pay my money in my Bank Account ASAP. I have made numerous phone calls to the service department, emails i think this unacceptable. Contact me ASAP
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Old Mutual's replyOfficial
24 Aug 2021, 13:33Dear Liezl M
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
Old Mutual's reply24 Aug 2021, 13:33
Official
Dear Liezl M
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,