Complaint on Victimization

Good day

My name is Zodwa Gxowa am the owner of Aluyi-Kuhla Burial Scheme, my scheme has been underwriting with Old Mutual since 2014. I note with regret that Old Mutual is canceling my scheme based on non-payment, however I wish to get clarity on how is it possible for me to owe Old Mutual when I have been paying my premiums on a monthly basis and sending the bill schedules to Old Mutual.

When I converted my scheme I was made to understand that I will be paying only for those customers that had paid for the month and that is what I have been doing. Based on this I dispute the fact that I am in arrears.

I take this as victimization because I am a Long standing customer of Old mutual with good standing. When Old Mutual Reps advised me to convert from Traditional Scheme to FSP Scheme they told us that we did not have to pay for policies which are not paid all we needed to do is send bill schedule with proof of payment they in turn will capture the payments onto Old Mutual system. However I notice that the capturing was not done, which is not my fault but Old Mutual staff's fault. Now Old Mutual instead of disciplining their staff they choose to victimize me as a small business.

I had previously requested a meeting with the management and I told them that I am prepared to drive to Cape Town and get this sorted at my cost and that was not allowed. No one is discussing the matter with me they just send me a cancellation letter.

I hope something be done as soon as possible because I can’t afford to have the scheme cancelled as my paying customers will be affected. If I don't get a response by Monday the 08 June 2020 I will have to speak to Long Term Insurance Ombudsman and will include all the media platforms to ask for assistance. Even if it means contacting Cutting Edge to assist me.

Hope Old Mutual Management will assist in this.

Thank-you