COMPLAINT ON UNANSWERED CALLS, UNABLE TO MAKE CONTACT WITH AN ASSISTANT

I AM UNABLE TO MAKE CONTACT WITH OLD MUTUAL SINCE FEBRUARY 2019, ALL TELEPHONE NUMBERS CONNECT TO OPTIONS WHICH THEN LEAD TO INFOMERCIALS, THE CALL DOES NOT GET PICKED UP. I MANAGED TO GET HOLD OF AN EMAIL ADDRESS VIA A FRIEND. WHICH IS ********** AN EMAIL WAS SENT ON THE 04/06/19 RELAING TO CASHING OF MY RA FROM GROUP SCHEMES. TO DATE THE FORMS HAVE NOT BEEN SENT TO ME.,