Complaint on Funeral Claim

I would like to complain on a funeral claim(Policy No: 69668P***), initially the claim was done in the Vincent Branch East London Friday the 5th March 2021. On Monday when I called for a follow up they requested a BI Form of which I submitted immediately after the request. I have been waiting for the money but no luck. Yesterday I submitted the claim via Old Mutual WhatsApp portal *** still no luck. My husband's funeral is tomorrow and I don't know what to do now. I am very disappointed with Old Mutual as it was a trusted brand before.

Your immediate response will be appreciated before I take further action.

Regards, Nontambana Monica Gxagxa *** 081 Policy No: 69668P*** Cell No: ***