COMPLAINT OF EDUCATIONAL PLAN FROM OLD MUTUAL

Good day Sir/Madam

I have a problem with Old Mutual who does want to pay out the money of the Educational Plan for my child that matured 2012 because of my husband that passed on 2012 due to accident. So I was left as a beneficiary to Old. My son is 18 years now and going to varsity next year so we need the money but now they are giving me problems.

Last month I went to do the claim from them and submitted all the documents that they needed from. They told me to wait for 7 days the money will be on the account and guess there was nothing. Instead they sent an email saying there were some of the documents that were missing after we didn't get any money. I went back again to submit the documents thay they needed and when I got there second time they said there's nothing on their system mind you we have policy number and proof of everything that they needed even their copy of the Educational Plan, accident report I mean I submitted everything they needed. Then the following day they created a new Educational plan that was 2021 of which I have the proof written down of everything.

Instead what they last week on Monday, they deposited R1300 on the account saying its for the Premium. This morning I have received an email from them saying it is a natiral death whereas I have provided the accident report that occurred 2012. I am not happy with their service and I want my child's money because I do not understand, I have provided each and every document that they need.

They are doing ***** where as I have every document they need. Please assist me Vuyokazi Gumenge *** ***.