Complaint NWABISA DALASILE

Subject: P. S Nyawo. FORMAL COMPLAINT. NWABISA DALASILE @ Old Mutual. FOURWAYS MALL At the time of writing this email I am presently sitting at the old mutual office in Fourways Mall. Around 14h30 I arrived at your branch to find there was no assistant at the entrance/reception. Another lady at booth 7 instructed me to sit down. After 5 minutes a lady walked from outside and sat on the small reception and called me to be assisted. I stood to be given a number 42 and instructed to sit down again. The system randomly or by settings called number 41. Few minutes later number 42 was called to go to booth number 2. I stood and went to booth number 2, to find no one there. As I walked to the booth Nwabisa Dalasile forcably told me to "sit down they are not calling you" with a very unfriendly face. The machine then called number 42 to be attended at booth 7. So my question to the lady was, "Am I wrong by standing up, to go to booth number 2?" She later told me that she is booth number 2 and she did not call me she called number 41. 41 was indeed called before me, and then after my number was called twice, at first to go to booth 2 and then later booth 7. My complain is based on her attitude, she was very unkind and did not give me customer service as expected. The lady at number 7 did not try to understand the complain either. I felt like a fool. To be treated like a child that is not sure of what he came to the branch to do. My anger was aggrevated. She carried on to say she was not calling me as if I was a nosey customer who was confused so much I did not know my number at the time the machine was being errotic. What I was expected was an apology for miscommunication, not to be shouted like a rascal inside a mall. I'm angry and dissatisfied. Nwabisa Dalasile be careful with this kind of attitude at work. Your voice has a tone, face has a demeanor and the body has a language.