complaint for old mutual bad service

Im very disappointed by old mutual by not want to help me by this matter. i have had two investment policy with them, which was done wrong for the first time by one the their client to have two investment.So again come one of their client to tell me he is going to transfer the two in one policy , policy no: 69253N ********** 02 and no:69253PO ********** 0. During November i recieved a call from his secretary telling me to fax my payslip. for my confusion i call old mutual about that, they answer was the two policy was closed the new policy was open for you. i tired ask for help from old mutual but now one was willing to help me telling me to contact the person a bought this policy. i tired to call his office but now luck . i very disappointed old mutual has failed me because this was my retirement for better living after 60 years. can you please help me to find out what went wrong