Complaint

On 1 July 2021 I purchased a funeral policy for my mother in law, policy nr 6938D***. 6 Premiums was paid and never received a contract stating a 6 month waiting premium, although 6 premiums was paid. My mother in law past away on 25 January 2022 and Old Mutual only refunded me the premiums paid. The cover effective date was 01 July 2021 which according to my calculations 01 January 2022 is 6 months and also 6 premiums was paid. I would like Old Mutual review my claim and reconsider my declined claim. Speedy response would be appreciated because the funeral is on Monday 31 January 2022.