SD
Shazia D
1 reviews | Active since Jul 2025
18 Jul 2025, 12:58
Complaint
Good Day, we have a client that we have been doing a transfer for is max account from old mutual to discovery, its now been +-6 months and we are not receiving any feedback on the form j and tax directive, we keep on following up and keep being told there is a backlog, this service has bee terrible and the client is now getting upset with us as brokers.
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Replies (1)
Old Mutual's replyOfficial
18 Jul 2025, 13:31Good Dat Shazia D, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply18 Jul 2025, 13:31
Official
Good Dat Shazia D, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management