Complaint

I have tried on several occasions to stop my debit order or cancel my retirement annuity policy. I am currently unployed and can't afford the premium. However everytime I contact the company I get a different story. I've had two debits coming of my account and no can assist me in stopping the debit. My last contact was on the 06/01/2025 the consultant contacted me after my airtime ran out and was in the process of assisting me when the phone cut and she never made contact again. I am very disappointed in the service I received. I don't even know who the financial advisor is that is supposed to handle my portfolio.