KP
Keabetswe P
1 reviews | Active since Oct 2025
09 Oct 2025, 00:39
Complaint
It has been 7 months and a couple of days since I was told to allow an investigation to be finalised in order to get my refund on a ***** case where one of Old Mutual's employees *****ulently opened a life cover for me. All the communication that has ever happened was due to my probe i.e. because I had called. No investigator ever called me, as had indicated, and I have been waiting but now, I just want my money! I do not want anything but the money that was being debited returned back into my account. Pay back my money!
Helpful (0)
Replies (2)0
Replies (2)KP
Keabetswe P's updateReviewer Update
09 Oct 2025, 05:43I need my money returned into my account ASAP! I have waited more than enough time. Just pay back the money that was debited from my salary for the duration the *****ulent life cover was active for. I am so angered at the lack of urgency from your side on this matter. If I were owing you, I would be receiving endless calls. But because it is you that has to pay up, it's silence? Check *** and load the FULL amount into my account. I do no want to discuss anything with anyone. Just pay my money.
KP
Keabetswe P's update09 Oct 2025, 05:43
Reviewer Update
I need my money returned into my account ASAP! I have waited more than enough time. Just pay back the money that was debited from my salary for the duration the *****ulent life cover was active for. I am so angered at the lack of urgency from your side on this matter. If I were owing you, I would be receiving endless calls. But because it is you that has to pay up, it's silence? Check *** and load the FULL amount into my account. I do no want to discuss anything with anyone. Just pay my money.
Old Mutual's replyOfficial
09 Oct 2025, 09:06Good day Keabetswe, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Oct 2025, 09:06
Official
Good day Keabetswe, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management