COMPLAINT

So last week Thursday I spoke to a Johann Ackermann at 8:45 AM who dealt with my case. He told me that I had not submitted the death certificate required (AGAIN) when in actual fact I had (TWICE). He also assured me that I will be contacted on Tuesday the 16th March 2021, which DID NOT HAPPEN. Today is the 17th March 2021, exactly 2 months since the day I submitted this claim. I don't know how many times I have referred this to the complaints department and I have simply been ignored. This is the worse service ever and I feel it is also disrespectful to our loved ones who have made sure they take care of their loved ones when they pass on only to have you people ignore beneficiaries like this. I am at a loss of words and not to mention how disappointed I am at this company.