BM
Bulelwa M
1 reviews | Active since Nov 2020
05 Nov 2020, 09:34
Complaint
I took a life cover with them and been paying for some years now yesterday on the 04th November 2020 I went to change my beneficiary but I was told that my cover has lapsed I then showed them my payslip as a proof that they re still deducting and how can it lapse whereas they never stopped deducting the money for that premium. Please help me I feel am being taken advantage of because nothing was communicated to me
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Replies (2)
Old Mutual's replyOfficial
05 Nov 2020, 10:40Dear Bulelwa M
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Old Mutual's reply05 Nov 2020, 10:40
Official
Dear Bulelwa M
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
BM
Bulelwa M's updateReviewer Update
05 Nov 2020, 10:43Thanks for escalating my complain and hope to get a speedy response from Old Mutual.
BM
Bulelwa M's update05 Nov 2020, 10:43
Reviewer Update
Thanks for escalating my complain and hope to get a speedy response from Old Mutual.