Complaint

I have been to old mutual brunch in vryheid KZN and i must say that am very disappointed in the service provided and lack of interest in assisting clients as long as they not there to open account. My wife disputed a debit order which dedected before the agreed date! They stoped debits from account since we disputed. Went to vryheid for payment and was advised by the lady on the reception that we need bank statement for activation of the debit, then gave us a number while waiting to be assisted which they called and assisted us by printing our account for payment purposes. The lady who printed the account details for us said it was possible to make payment update without a bank statement. It seems as if the two ladies were not working for the same company as they told us two different things which was very frustrating, she then instructed us to go pay at postoffice then come back.

We did just that and when we came back there was another different lady on the reception who gave us a ticket to be assisted on then at the help desk we found the 1st lady whom we got at reception who then asked of bank statement, as we explaining to her then the lady that said it was possible to update without a bank statement told her to assist us as she was aware that its possible which she did, as she was updating then load sheeding happened and we had to go back, this happened on the 7th of July 2022 around 11:30 or so. Then went back around 13:35 and we told system was down.

Today we went again for the same issue, we advised them that we can email the bank statement to them so they can print and file on the system as banks were full, this lady at the reception said they not allowed to print for customers. On our arrival we found two ladies of which one left then called the other lady to tell us something and she said she has already told us. Through out my visit to this branch none of your team was wearing a name tag which makes it difficult to call them by name. But my overall visit at this branch was not great and i have not been assisted. I would not recommend any person to to this branch for assistance as staff there have i dont care attitude, it is as they there to collect pay check and go. If this continues Old Mutual will loose lots of clients.