Complaint

I have taken out 2 funeral policies at Old Mutual for my grandfather, one for R10 000.00 and the other one for R15 000.00 under policy number CEB***. After his passing on the 22 October 2020, I submitted the necessary documents for payment of the claim.

On the 27 October 2020, a payment of R5 582.47 and another one of R7 393.70 was made into my bank account. I then seeked for clarity as to why am i not receiving the whole amount of R10 000 and R15 000, I was told that the ID number of the insured was captured incorrectly at application stage. I do not see how that is my problem and should affect me as the ID document was submitted as required. After making calls to complain, I received an amount of R7 393.70 in my bank account on the 28 October 2020, which is the balance for the one policy of R15 000. I still have not received that remaining balance of the R10 000 policy and would need you to please assist me in that regard.

Ms. L January ID no: ***080 Policy number: CEB***

Thanking you in advance for your assistance