Complaint

I would like to log a complaint against old mutual invest, on the 03 August 2019 I went to evaton mall branch to make a withdrawal from my investment as I normally do the consultant helped me with my request and he told me that the turnaround time is 15 days which I did saw on the transaction summary he gave me, on the 8th August I received an SMS saying I should go to the branch to complete an outstanding document and I went to the branch and complete it and again on the 13th august I received another SMS the consultant did not complete her portion I went to the branch again they complete it and send it , on the 19th august I received an acknowledgement email today is the 28 august I have not received my money the 15 days passed and is the 28 august today this is unacceptable I need this money by tomorrow.