Complaint about old mutual

My name is Zanele Bashe a victim by old mutual Between September/October, I app**** at Absa bank for the purchase of a motor vehicle, the bank approved my application same day, but bank picked up that I am being listed to credit bureau by old mutual accusing me of forging loan application. I visited King William's town branch since I kept on receiving calls that I should come and apply for a loan and I told them that I am not interested. When I visited the branch checking on their system, they have found out it was done to their branch by one of their staff member who resigned or not working for the company anymore. The branch manager confirmed that. They promised to remove my name at credit bureau which gonna take 14 working days, in my surprised when I emailed and called credit bureau, nothing was submitted to them so that they could start the process of removing this mess, they forwarded my email to Nadine Jouberton who is a forensic what what at old mutual, whom she forwarded email to their forensic section to review and investigate. I called Nadine and she denied everything, she said she does not have any case concerning my name, I gave her reference number she denied, until I read a conversation from me to credit bureau to her to their forensic. I never apply a loan at old mutual and it seems as if this did not happen once their staff trying to open loans using our names. I was clean at credit bureau I am hundred percent sure, but the fact that this company through their desperation of making a business it messed my life, and it's delaying the process of my vehicle. I am a victim here through old mutual. I am not happy at all I do not trust them anymore I m worried most of my insurances are with them, they have all our informations. People should be careful of old mutual and they don't care about how you feel, especial that Nadine I am not happy at all with her response, what is worse this has to take 21 days to be cleared at credit bureau and I am being delayed by something that I did not do. What is worse old mutual wrote an apology letter, apologizing of what they have done but this lady it seems as if nothing happened,she is ****** even when she answered the phone it was bit unprofessional. I wish that hello Peter can assist me on this case as soon as possible. Thank you Zanele