COMPLAINT ABOUT FUNERAL COVER

Inconsiderate and unprofessional A main member by the name of Sipho Victor Nqaqu my brother had a funeral cover with your Institution. The son had submitted ALL THE NECESSARY the claim DOCUMENTS on Monday today is Wednesday and we are still being sent FROM pillar to post for someone who has passed on last week Thursday. Considering the fact that we are on lockdown and shouldn't be prolonging such events. I understand that the cover was meant to run the burial services . I am appalled by this inconsiderate service and responses. We all know that during this pandemic period things are not running normal because of some restrictions we are facing.

Can someone explain how long we should stay with the corpse while waiting for the High Courts Magistrates to resume their services. Seeing that you people are reluctant and are delaying everything,maybe your offices can provide us with the storage until this FUNERAL COVER is approved, as it states FUNERAL COVER it is supposed to be covering ALL the funeral expenses.

IT SEEMS LIKE OLD MUTUAL LIKES TO DRAW THE MEDIA ATTENTION, WE ARE NOT ASKING FOR ANY CHARITY BUT THE FUNERAL COVER APPROVAL THAT WAS BEING PAID EVERY MONTH.

KNOWING THE CURRENT SITUATION WE SHOULD HAVE LONG BURIED BUT NO!! SOMEONE WHO DOESN'T KNOW WHAT TO DO IS STILL KEEPING US ON HOLD FOR NO REASON.