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Phiwokuhle D
1 reviews | Active since Mar 2022
29 Jan 2026, 13:22
Complaint
I made a quotation the Old mutual representative because I wanted a funeral policy but I ended up up not taking it because it was expensive and I just told the rep I will find a branch nearby and physically go there myself. Then I receive my December salary advice and boom the policy is there they are deducting,I've been trying to get hold of them so they cancel the policy since December with no success I always talk to first consultant and tell them the purpose of my call then they will claim they are transferring the call and 30 minutes to 1 hour will pass without getting anyone on the line which means they will continue deducting my money from my salary advp
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Replies (3)
Old Mutual's replyOfficial
29 Jan 2026, 16:00Good day Phiwokuhle,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply29 Jan 2026, 16:00
Official
Good day Phiwokuhle,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
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Phiwokuhle D's updateReviewer Update
01 Feb 2026, 01:08Thank you for clearing things out SHANNON WENTZEL, I really appreciate you reaching out.Thanks team OLD MUTUAL
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Phiwokuhle D's update01 Feb 2026, 01:08
Reviewer Update
Thank you for clearing things out SHANNON WENTZEL, I really appreciate you reaching out.Thanks team OLD MUTUAL
Old Mutual's replyOfficial
01 Feb 2026, 05:38Good day Phiwokuhle,
Thank you for your kind feedback. We’re glad we could assist and that we could provide clarity on your query.
Kind regards
Old Mutual Complaints Management
Thank you for your kind feedback. We’re glad we could assist and that we could provide clarity on your query.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply01 Feb 2026, 05:38
Official
Good day Phiwokuhle,
Thank you for your kind feedback. We’re glad we could assist and that we could provide clarity on your query.
Kind regards
Old Mutual Complaints Management
Thank you for your kind feedback. We’re glad we could assist and that we could provide clarity on your query.
Kind regards
Old Mutual Complaints Management