Complaint

I'm very disappointed with the service Old mutual has given me amd my father.

I went to apply for a personal loan and was told my company is blocked yet they devbit my premiums monthly from that same company they've blocked on their systems

Anyway my dad has now decided he'll take the loan on my behalf, since he already had a long term loan with Old mutual

On Friday ay last week, he was missing 1 payslip so he managed to get it on Monday and go back to their offices.

When he geets there, he was told his ID is not acceptable he needed to at least have a temp done

He goes to Home affairs today and when he went back to their offices he was tokd he needs a smart card... REALLY???!!!

So every time he goes he's told something different, he's an elderly person and is livid right now because of this poor treatment

This is truly disappointing