COMPLAINT

I Just received a letter from Old Mutual indicating that i missed one premium on my policy so i called them to arrange for this premium to go off with my next premium, i spoke to Kgomo, a very rude and unprofessional consultant if my product was not a funeral cover i would have cancelled it on the spot just from my interaction with Kgomo on the phone, so when i realized me and her might not reach a consensus i asked to speak to a manager and i was told managers are in a meeting which doesn't surprise me because all managers automatically disappear when there's manager calls. eventually i spoke to the manager, and i was sorted out professionally and efficiently. Agents do not listen and they do not have any regard for clients, which is very bad for business. i dont understand why we have to demand to speak to managers to get assistance while agents are there to play that role its totally frustrating and no one wants to have insurance with frustrating companies.