Complaint

Hello Peter

I am Mrs N.Mtana, I'm writing this complaint about the service I get from Old Mutual, especially at such horrible time of my life and the loss of loved one in a bad way that seems to be a daily routine in our country, and I thought old mutual would be there for me as I trusted them/prepared for such a day by taking a policy with them. One of the terms is that the waiting period for a death claim is 6 months for natural causes, and immediate cover for accidental death. In August 2023 when I made my claim I was told that I should wait 48hours for payment, and It didn't happened till today. When I call them to ask about whereabouts, they told me the claim it's in the assessment stage. It's been a long time now telling me that all the time. Am in debt and I am stressed worse I'm eating diabetic treatment. I'm also a breadwinner at home. I've to take loans to bury my nephew. I've called old mutual so many times and I've never received a detailed answer, like why i have not received the payment. Which is sad to me. I don't even know if I'll be able to continue paying policies for the rest of the family because of I'm in debt and what to do if someone else dies?