COMPLAINT 4 FEES DEDUCTED INCORRECTLY FROM POLICY

NO FEEDBACK - 20 DAYS AND COUNTING<br> <br> From: Rhodene Koen <br> Sent: 05 June 2015 07:15 AM<br> To: 'OMEM CST Complaints Management'<br> <br> Subject: COMPLAINT - fees allocated incorrectly (--CA***--) - STILL NO FEEDBACK!! PLEASE ADRESS ASAP<br> <br> CALL LOGGED ON 19 MAY - THROUGH CONTINUES FOLLOW UP FROM MY SIDE, I STILL HAVE NO FEEDBACK<br> <br> LOGGED A COMPLAINT ELECTRONICALLY ON 5 JUNE<br> <br> From: Rhodene Koen <br> Sent: 03 June 2015 07:37 AM<br> To: 'OMEM CST Complaints Management'<br> Subject: RE: Assistance needed - fees allocated incorrectly (--CA***--) - STILL NO FEEDBACK!! PLEASE ADRESS ASAP<br> Importance: High<br> <br> From: OMEM CST Complaints Management [Email Removed] <br> Sent: 19 May 2015 06:45 AM<br> To: Rhodene Koen<br> Subject: AR: Assistance needed - fees allocated incorrectly (--CA***--)<br> <br> Thank you for your email.<br> <br> Our Complaints Resolution process ensures that your complaint will be dealt with and the outcome carefully monitored.<br> <br> Should your complaint not be resolved within 10 working days, please follow-up by replying to this email. This will assist our team to track all your valued correspondence and most importantly, assist us in speeding up the Resolution of your complaint