COMPLAINT

<p>My name is Nolubabalo Ntengumntu and I took a funeral cover with Old Mutual where I had covered my late sone Avela Ntengumntu. My claim was made on the 30/31 March 2016 where I had submitted all the required documentation. My child was transported to the Eastern Caoe (Engcobo) where he was buried but the money (R10 000) that he was covered for was never paid out. I was told that the payment would be made after 4 months because they were waiting for his post-mortem of which I don’t understand because when I took up the policy I was never told that I would have to wait for these after death processes. I find it unfair that I have had to struggle to burry my son whereas I had made provisions for him.</p> <p>Its has been about 5 almost 6 months since my beneficiery had been burried and I am yet to see payment from old mutual. Every time I go to their offices I am sent from pillar to pillar and my problem is not being resolved. I have had to make loans to burry my son and now I am struggling to pay back those loans and the interests that I have incurred.</p> <p>I was also told that if I don’t speed up the process of following up on this, I will forfeit the payment but I have no way of speeding up anything as I am just being made a fool being send everywhere around the Western Cape not getting any assistance</p> <p> </p> <p>Please help!!</p>