Complaint

Good Day,

Firstly I would like to express my total disgust and unhappiness after the conversation I have with a lady by the name of Candice (didn’t get a surname unfortunately) from the CPT office. She called to inform of my unpaid premium and her attitude was just absolutely appalling, she was rude, loud and cut me off every chance she would get, not sure how people of this nature are even allowed to speak to client. I was called by another person ( Karen Valentine) who told me that she could not see who made notes on my policy but she can see notes have been made and will escalate my complaint to her manager, my question is what kind of a system do you have where a person makes notes but their identity cannot be seen, how do you trace when someone makes an error on a policy?

I am in the Fin Service industry and I deal with clients too, her behaviour was uncalled for and this is a formal complaint against her.

According to the trail of emails between GS and my broker it is clear that I have surrendered my policy and that the process is underway, but according to your expert premium collector: Candice, Old Mutual – GS has not received any notification of this request and there is nothing on your system to show this, I need someone to clarify how this is possible when there has been correspondence back and forth regarding my request. See below from my broker.

I have sent a request via my broker to update my banking details and this has not been done as well, the other policies are updated except for this one.

My experience with OMI thus far leaves very little to be desired.

I need someone to contact me to assist with this urgently.

I have a broker for a reason, why do I need to visit a branch?

I need this policy to be cancelled and whatever monies to be paid to my selected bank account.

Your urgent response is awaited.