Complaint

My Husband died on the 16 July 2018,I made claim from Old Mutual on the 27 July 2018 since then they have asking for documents one by one however after i gave them all they requested they are quiet.I've been calling them with no luck.I visited Pinelands,Stellenbosch and Khayelitsha Branch but still no luck.When i call they seem not knowing what they doing keep on transferring my calls and i need to explain myself to each and every consultant.I last spoke with them on 21st August and they promised to pay within 48 hours but still no luck.If it was not for Sanlam my husband woudn't be laid to rest.