MM
Melissa M
1 reviews | Active since Jan 2010
17 May 2018, 13:38
COMPLAINT
I would like to place on record my DISSATISFACTION with Old Mutual. It takes on average 30+ minutes to get a hold of a Consultant at their call centre and even after punching in my id number, still get asked it again! Then each and every consultant I speak cannot seem to find any information pertaining to my enquiry - I am placed on hold and day after day am told different updates regarding my enquiry! It is so frustrating and I will never deal with Old Mutual again.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
17 May 2018, 14:34Dear Melissa
Thank you for bringing the matter to our attention.
I am sorry to hear about the poor service experience. I aim investigating the matter regarding your withdrawal request and will contact you for feedback before close of business on 18/05/2018
Kind regards
Vuyani
Complaints Management
Best regards,
Old Mutual's reply17 May 2018, 14:34
Official
Dear Melissa
Thank you for bringing the matter to our attention.
I am sorry to hear about the poor service experience. I aim investigating the matter regarding your withdrawal request and will contact you for feedback before close of business on 18/05/2018
Kind regards
Vuyani
Complaints Management
Best regards,