Complaint

Good day

I would like to lodge a complaint regarding my late father's life cover, Tau Willie mo***eng ID number ***. Old mutual refused to pay me whereas I am the beneficiary of policy number ***B1, they said their reason is that they pay the life partner not me as they do their own investigations. They further said to be a beneficiary does not mean I am entitled to get money,they do their own investigations and the person who qualifies is only the life partner.i have been trying to call to get clarity on this so that I may know what to do next.my name is Dibuseng magarret mo***eng ID number ***,may you please attend to my matter and assist me with the investigations. My contact number is ***. I hope to hear from you soon, thank you.

Kind regards DM MO***ENG