Complains

To Whom it may concern

Affected *** Policy Number:69668P***

My Name is Elias Mafutha, I hereby laying a formal complains against old mutual, Whom I have been having services for over a decade, I Currently requested a refund after my policy was surrendered in January, however I did not receive a fully pay out. I have been on the queued Authorisation since the 12/01/2026 up now the 11 Feb 2026 without my refund.

I am very flabagasted with the atrocious and humiliating service which leads me going back again and again to the Old mutual offices in Tembisa only to receive misguided and devided information.

I must indicate that i was faced with the similar challenge in the year 2025. This type of services is still an on going challenge that takes my time to visit your office without clarity in regard to your waiting period of escalation Matrix.

I am of a view that this company does not value my business. Im also concerned that should my children wants to claim my life cover in times of need they will face these atrocious service and *** service I'm continuously experiencing.

I have been patient enough for a month without any fair and just treatment.

I hope you will find this mail in order.

Kind Regards Elias Mafutha