TM
Tsakani M

1 reviews | Active since Sept 2016

23 Sept 2016, 17:54

COMPLAIN-Unsuccessfull Consolidation loan application

<p>I once app**** for a consolidation loan 4 months back, but it was declined because i am not getting a basic salary. I'm employed on an ongoing contract. I earn above R5000 a month(net salary). I have to settle my debt with African bank before the end of September 2016. I find it very difficult to understand why i'm being declined. I tried applying online today but it was declined still. As one of of your customers i feel that it's unfair for me to be declined due to the fact that i'm not getting a basic salary as advised by one of your consultants at Westgate branch, hence when I app**** for policies with you, they were processed almost immediately. </p>

0
Replies (2)
Old Mutual
Old Mutual's reply26 Sept 2016, 10:17
Official

Dear Sphiwesbu3

Thank you for your comments. We will investigate and contact you to resolve.

Kind regards

Thabiet Mintin

Complaints Management

TM
Tsakani M's update13 Nov 2016, 14:45
Reviewer Update

I would like to thank Katlego a lady that assisted me at Old Mutual-Marshalltown in JHB, if it wasn't for her i'd still be in debt today. Thank you for all your hardwork, I wish the branch at westgate could be filled with employees like you. May you continue doing what you have done to me unto others, stay blessed.