Complain Regarding Funeral Policies

My name is Bonisile Nkosingiphile Gabisile Manamela ID number ***. I currently have three funeral covers mentioned below with Old Mutual.

69207N***

69345SB***4

69207N***

These policies were once debited twice on the 16th of January 2023, and till today no debit order has materialized.

I made inquiries with them on the 12th of May 2023, regarding this and till today no response has been received from them. I’ve been a policyholder for these policies for years.

Wouldn’t want any of them to elapse, as funerals for the family are expensive. No form of communication was received regarding these policies since the preferred communication I choose was email.