Complain

On the 28 of August 2020 I was terminated from work and a claim for my provident fund was submitted a week before by my employer. The whole of September went by without any communication from them, then during October I called in to follow up, and the lady that was assisting me told me that my email was not received. I insisted that it was there, after searching through her inbox she saw it. She then told me that all my documents are in order that my claim is being processed and that I should not call in ever again. We are now in November and I haven’t received any form of communication from them and payment. So I called in today after holding for over 40 minutes someone finally assisted me I was then told that they are still busy with it now I was told that claims take 4-6 weeks to be paid and I haven’t received any payment I asked her what’s taking so long because I’m unemployed and I need the money she was unable to give a response all she said was that she is gonna escalate it to the administrator but the last time I called in I was told that my claim has been escalated. I’m actually annoyed.