Complain

I went old mutual insurance company in September to cancel my policies, they could not open some of my policies and i asked them the reason they could not tell me. They said they are going to escalate it so i should wait for 10 days in the meantime the policy is debiting money from my account. I asked them if they can't open my profile what was going to happen to my wife if i was not alive they could not answer. I went to them in December they still escalating and i told them i want my money back because i have canceled my policies nothing happened. I went to them yesterday its a same thing escalate wait for ten days. I asked myself i am struggling to get answers on my policies what will happen to the members of my family if something can happen to me. This is company take its clients for granted after they made how much money out of them. I am disgusted with their service.