Complain

I made a funeral claim on surterday day after making numerous calls m being transferred form one department to the other and when I managed to get through to someone I was told to claim via a WhatsApp number I got a red number till today and still waiting to hear when I will get paid no one is calling me and I a calling put being put on hold because bod high volume not calls,I even wrote an email to the complaint department. N the funeral is on suterday I don’t know what am going to do if they don’t. Pay me in time I have been with old mutual for almost 20 yrs n this is the treatment I get pls help