COMPAINT

I'm so fad up with OLD MUTUAL , my portfolio is blocked I don't have access of it. It's been months now going back and forth with a consultant by the name of AMBER GREEFF

Call Centre Agent | Old Mutual Rewards Mutualpark, Pinelands T. ***E. ***

She told me that my account has 2 users. Someone else has access to my account and is gaining on my rewards , so they need to verify my details and update so that i can access it.

So i have comp**** and submitted my documents last month Certified ID copy, Proof of residential Address. They said it going to take 24hrs to 48hrs. The whole month has pass, without me having to access my account.

I don't feel safe at all now , my money is not safe at all with OLD MUTUAL , now I'm even thinking of moving my investments from them.

You cannot tell me that their IT department fails to resolve this and unblock the account and who's this other person that has access to my portfolio?.

This is really annoying .