Communication is terrible!
Communication and customer service has been terrible! I've been waiting for my banking details to be changed for almost two months! Staff members don't know which department is for which query. I've been given emails to send the relevant documents to but they email back saying they're not the person but they've forwarded it to the correct department. Upon following up with that same person, they just said that they're not the department to talk to and they've forwarded my email. Not "I'll contact the department and tell them to get back to you."
Also your telephone lines are terrible! Get those fixed please because when someone answers the phone, it's just complete silence.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
06 Apr 2022, 09:54Dear Monique
Thank you for bringing this to our attention. I am sorry to hear of the service you have experienced. I will investigate and contact you with feedback.
Kind regards
Thabiet Mintin
Thank you for bringing this to our attention. I am sorry to hear of the service you have experienced. I will investigate and contact you with feedback.
Kind regards
Thabiet Mintin
Old Mutual's reply06 Apr 2022, 09:54
Official
Dear Monique
Thank you for bringing this to our attention. I am sorry to hear of the service you have experienced. I will investigate and contact you with feedback.
Kind regards
Thabiet Mintin
Thank you for bringing this to our attention. I am sorry to hear of the service you have experienced. I will investigate and contact you with feedback.
Kind regards
Thabiet Mintin
Old Mutual's replyOfficial
06 Apr 2022, 10:00Dear Monique
Thank you for bringing this to our attention, I am sorry to hear of the service experience and will investigate and provide feedback.
Kind regards
Bilqees Carelse
Thank you for bringing this to our attention, I am sorry to hear of the service experience and will investigate and provide feedback.
Kind regards
Bilqees Carelse
Old Mutual's reply06 Apr 2022, 10:00
Official
Dear Monique
Thank you for bringing this to our attention, I am sorry to hear of the service experience and will investigate and provide feedback.
Kind regards
Bilqees Carelse
Thank you for bringing this to our attention, I am sorry to hear of the service experience and will investigate and provide feedback.
Kind regards
Bilqees Carelse
's updateReviewer Update
12 May 2022, 11:55Good Day, Sorry I don't use that email anymore. But I will not be going with you guys at all! Your email communication is ridiculous and your phone calls are even worse! When I try to phone and someone does answer, there's just silence on the end. This morning when I finally hear someone speaking, I explain my situation and the line is just dead! I say hello and there's nothing. This is unacceptable! Fix your ****** phone lines! Your customers also have jobs and don't have time to keep calling you over and over! Plus I enter my ID number every time I phone, you're telling me your consultant can't look up my ID, see my cellphone number and phone back?
's update12 May 2022, 11:55
Reviewer Update
Good Day, Sorry I don't use that email anymore. But I will not be going with you guys at all! Your email communication is ridiculous and your phone calls are even worse! When I try to phone and someone does answer, there's just silence on the end. This morning when I finally hear someone speaking, I explain my situation and the line is just dead! I say hello and there's nothing. This is unacceptable! Fix your ****** phone lines! Your customers also have jobs and don't have time to keep calling you over and over! Plus I enter my ID number every time I phone, you're telling me your consultant can't look up my ID, see my cellphone number and phone back?