Communication and website issues with Old Mutual

Good day, I used to be able to see all my Old Mutual products in one place on the website. However, insurance policies are no longer there only investment products. I feel cut off from information regarding insurance. The info about investments is still good, that is why this is not a one-star review. Now I received a letter about my long-term Flexi-insurance which asked for my tax number to be sent to an email address, which I did and I also asked for information. However the email address you gave was wrong, because I only received an auto-reply stating "your claim will be processed"! (It was not a claim). My flexi insurance policy matures on the first of May in 2026 and I just want to know what the process and amount will be, given that it is a very old Flexi policy. However, I cannot get that on the website anymore and the email address in your letter seems to be wrong. Why do I have to use my call-time to call around for private information? Other companies have a secure query form on their website, but my long-term insurance is not even on the OM website anymore. My policy number is provided below for reference. Please email me at janmconradie at gmail dot com, this is the address on my OldMutual Profile.