Communication

I opened a Tax Free Investment Policy on 08/04/2015 with the hopes that will be opening an account that fits my needs, however the communication was 'stringy', my account was debited without any prior communication of debit date...<br> <br> I want to cancel the policy due to these reasons. I know of the consumer act of a 7 day period to cancel immediately. <br> <br> I have phoned the call center 4 days after the policy started and was informed to cancel via email, thereafter the response is Old Mutual needs a written and signed cancellation letter which I find interesting seeing as no signature was needed to open this policy.<br> <br> I am under the age of 25 and do not know all legal jargon and none was explained.<br> <br> I find the cancellation process to be lengthy and inconstant.<br> <br> Kind Regards<br> L.Calitz<br> <br>