SM
Seth M
1 reviews | Active since Oct 2012
01 Jul 2015, 10:30
Commission account blocked
My commission account has been blocked. Old Mutual wish to review my contract. The review date was extended to 1 August 2015 and should have continued under the old format until that date. The last commission received was on 5 May 2015 after much pleading. Since then the accumulated commission amounts to R15124.89.<br> I work through Mactron BS. They have submitted requests on several occasions to have my account unblocked but no response has been forthcoming. We are being totally ignored. As financial advisors we are expected by legislation to treat clients fairly. I am a client of Old Mutual and representing them. I should have the same rights as my clients do. My broker cod with Old Mutual is 706079
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Replies (1)Old Mutual's replyOfficial
01 Jul 2015, 11:32Hello Mitchell7,
Thank you for letting us know of the poor service you are experiencing.
I'm busy investigating the matter and will be in contact with you.
Kind regards
Kareemah Sulayman
OMEM CST Complaints Management
Thank you for letting us know of the poor service you are experiencing.
I'm busy investigating the matter and will be in contact with you.
Kind regards
Kareemah Sulayman
OMEM CST Complaints Management
Old Mutual's reply01 Jul 2015, 11:32
Official
Hello Mitchell7,
Thank you for letting us know of the poor service you are experiencing.
I'm busy investigating the matter and will be in contact with you.
Kind regards
Kareemah Sulayman
OMEM CST Complaints Management
Thank you for letting us know of the poor service you are experiencing.
I'm busy investigating the matter and will be in contact with you.
Kind regards
Kareemah Sulayman
OMEM CST Complaints Management
