********** CLIENT SERVICE

Old Mutual failed to process full withdrawal submitted 30 May 2023 on contract no: ***4 and cancel the active debit order. I sent an email to them on 18 June 2023 requesting full payment of my investment and immediate cancellation of the debit order - today is 26 June 2023 and no feedback has been provided regardless the 24-48hr best business practice turnaround time prescribed. When I phoned client service today, the *********** woman from OM Client Service was extremely unhelpful and at my request, refused to put me through to management. I will be lodging a formal complaint.

Client service is non-existent. I will NEVER do business with them again, what an absolute nightmare!