Client Service

Hi Old Mutual, why would you cancel my green light cover before contact me and when is your mistake that you debited the wrong amount. why do you have call centre when they dont know how to assist. a simple request to be transferred to the right department went wrong three time. do your staff understand our frustration when calling you. I was on hold about 20 minutes and when i was transferred to the wrong department i was on hold for +-8 minutes. why do you requires to punch id no/policy numbers when you still going to verify that with the consulted and again why verify my when is clear from the beginning that im at the wrong department.

Regards Phiri **********