Client in distress

Thank you for acknowledging the review but is really not important currently, I need feedback. Was told authorisation will be done Friday afternoon now the very same person who said that to me last week is saying they still waiting for authorisation and will only confirm once done. This is disappointing for a big company like old mutual that has been in existence for so long, you should understand better the word unforseen circumstances 😥just process my claim so we can part ways and will make sure everyone in my family does that as well so they won't have to go through the same.

As we wait for another day to pass before your complaints department respond with the same respond they gave they day before as if it is something new

Thank you, I am still waiting and we know once it passed 16:00 they won't respond but thanks for just responding.